Cloud Effective Privacy Policy
We here at Cloud Effective are committed to protecting your privacy. This Privacy Policy applies to all data collected by Cloud Effective Services, as well as through synchronized platforms and applications.
Cloud Effective Teams
A “Cloud Effective Team” is defined either by a specific email address used within an Internet Service Provider (ISP) or the domain portion of an owned email domain. All users added to teams with individual ISP addresses are considered external (“External Team Members,” also known as “Guests”). Suppose an owned domain address, such as @CloudEffective.com, is used. In that case, all users that join with email addresses from that domain will be automatically considered internal (“Team Members”). Internal team members will have access to join public teams and request to join private teams within the parent domain. When added to any team within the parent domain, Users with ISP addresses or with addresses from alternate owned domains are considered External Team Members.
Companies who upgrade to a premium (paid) version of Cloud Effective may take administrative control of all domain teams and see all information within the domain teams, including any information that users entered before taking administrative control.
Customer Data
Customer Data is all the data, including all text, sound, software, or image files that you provide, or are provided on your behalf, to us through your use of the Services.
We make no claim of ownership in your Customer Data. Except as provided in this privacy statement or described in your agreements, we only use Customer Data to provide and enhance the Services. We do not share Customer Data with advertisers or with anybody else except in the minimal circumstances described in the Sharing Your Information section below.
Contact Data
Contact Data includes name, address, phone number, profile information, email address, title, time zone, and other information that we may collect through your administration of the Services and use of the Services by you and others. Contact Data you provide as part of your Cloud Effective profile is available to other users of your Cloud Effective Team(s).
Cloud Effective works better when more people take part in communicating and sharing on a Cloud Effective Team. For this reason, the Service encourages people to send invitations to others who are not yet on Cloud Effective. If you choose to provide us with email addresses or other Contact Data of people inside or outside your organization, we will use that information to enable you and other users to invite those people to join the appropriate Cloud Effective Team.
Also, Cloud Effective uses Contact Data to complete the transactions you request, administer your account, improve the Services, and detect and prevent fraud.
We may also use Contact Data to contact you to provide information about new subscriptions, billing, and important updates about the Services, including information about security or other technical issues. We may also contact you regarding third-party inquiries as described in this privacy statement or your agreement(s). If you are a verified administrator for the Service, you may not be able to unsubscribe from some of these communications.
Accessing, Correcting, and Deleting Your Information
You may access, correct, or delete Customer Data or Contact Data you have provided to us by using the tools within the Services (for example, editing your profile information on the Service) or by contacting support at info@cloudeffective.com. Changes you make to your information on the Service take immediate effect on your Cloud Effective Network. Still, data on your Cloud Effective Network, hosted on MS Azure, will be retained in secure storage for a limited period afterward as part of Microsoft’s standard data backup process.
Usage Data
We may use statistical data, analytics, trends, and usage information derived from your use of the Services (“usage data”). Usage data includes, for example, aggregated quantitative information about active users, activity, topics, and groups. Some ways we use the usage data include operating, improving, and personalizing our services and offerings, as well as other Cloud Effective products and applications. Except to provide reports to you or others in your organization, we do not disclose usage data in a way that is identifiable to your organization or users on your Cloud Effective Team.
Sharing Your Information
We will not disclose Customer Data or Contact Data (“your information”) outside of Cloud Effective except as you direct, or as described in your agreement(s) or this privacy statement.
We don’t share any of your information with advertisers.
To provide the best user experience, we occasionally contract with or integrate our services/platforms/applications with third-parties to provide enhanced services (such as customer support, data management, and other technical services/applications/platforms) on our behalf or in conjunction. We may provide these companies with access to your information where necessary for their engagement. These companies are required to maintain the confidentiality of your data. They are prohibited from using your information for any purpose other than that for which Cloud Effective engages them.
We will not disclose your information to a third party (including law enforcement, other government entity, or civil litigant, excluding our subcontractors) except as you direct or unless required by law. Should a third party contact Cloud Effective with a request for your information, we will attempt to redirect the third party to request the data directly from you. As part of that process, we may provide your necessary contact information to the third party. If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.
Cloud Effective may share Contact Data with third parties for purposes of fraud prevention or to process payment transactions, as further described in this statement.
The Services may enable you to purchase, subscribe to, or use services, software, and content from companies other than Microsoft (“Third Party Offerings”). If you choose to purchase, subscribe to, or use a Third Party Offering, we may provide the third party with your Contact Data to enable the third party to provide its offering to you (and with your consent, send you promotional communications). That data and your use of a Third Party Offering will be governed by the applicable third-party privacy statement(s) and policies.
We will not substantively respond to data protection and privacy requests from your users without your prior written consent unless required by applicable law.
Please note that the Services may include links to or allow you to install third-party or other Microsoft products and services whose privacy practices may differ from the Services. Your use of such products or services, and any information you provide to a third party, is governed by their privacy statements. We encourage you to review these other privacy statements.
Security
We have implemented and will maintain appropriate technical and organizational measures, internal controls, and information security routines intended to protect your information against accidental loss, destruction, or alteration, unauthorized disclosure or access, or unlawful destruction.
Data Location
Cloud Effective’s Applications are hosted on Microsoft Azure. Therefore, your Services’ data may be transferred to, stored, and processed in the United States or any other country where Microsoft or its affiliates, subsidiaries, or service providers maintain facilities. Microsoft abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area and Switzerland. To learn more about the Safe Harbor program, and to view Microsoft’s certification, please visit http://www.export.gov/safeharbor/.
Changes to this Privacy Policy
We will occasionally update this privacy statement to reflect customer feedback, changes in our Services, and updates to applicable data privacy laws and regulations. The posted privacy policy is always our most current version. If there are material changes to this statement or in how Cloud Effective will use your information, we will notify you by either posting a notice of such changes before they take effect or by direct notification. We encourage you to periodically review this privacy statement to learn how Cloud Effective is protecting your information.
Contact Information
We welcome your feedback. If you have questions about Cloud Effective’s privacy policy, or if you have other technical or other customer support questions, please contact us at Info@CloudEffective.com
